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Tour Guide Terms & Conditions
Before embarking on your unforgettable journey with Rooted Tours, we encourage you to review our Terms and Conditions. This section outlines the important details regarding bookings, payments, cancellations, and our responsibilities as your tour provider. By understanding these terms, you’ll be fully informed of your rights and obligations, ensuring a smooth and enjoyable travel experience. We’re committed to providing a transparent and reliable service, so please take a moment to familiarize yourself with our policies before making your reservation.
Tour Price
$1,700 for single occupancy & $2,200 for double occupancy.
Each booking requires a minimum of 2 persons and a maximum of 6 persons. Larger groups can be accommodated.
Payment
We require payment of a 50 % deposit to confirm a tour, with the remaining 50% balance due no later than 2 weeks prior to departure. We accept payment by bank transfer, cash, Zelle, credit and debit cards. Payment by credit/debit card incurs a 3% charge. We reserve the right to cancel a tour if full payment is not received by at least 2 weeks in advance of the tour.
Insurance
You are advised to take out insurance to cover you in the event that you have to cancel your booking or to cover any expenses or losses arising from the cancellation or other events related to the tour or country.
Refunds/Cancellation
You must inform us in writing if you wish to cancel. We will refund all monies paid for cancellations made by the passenger more than 28 days before departure. Deposit is forfeited for cancellations made less than 28 days before departure. Cancellations made within 7 days of departure incur the full fee. If we cancel a tour before departure we will refund all monies paid by you. If we cancel a tour due to natural disaster or factors beyond our control, we will refund all monies less 20 percent of total costs. Tourist must negotiate directly with airline for refund on airfare.
Passengers Permitted To Travel
Passengers must be at least 18 years old to travel alone on a tour. Under 18s are welcome to join a tour but they must be accompanied by an adult of 18 years old or over. Regrettably, passengers under 10 years old are not permitted.
Complaints
You must immediately inform your driver-guide who will try to resolve your complaint. If this is not possible, please contact us within 14 days of your tour. We deal promptly with all correspondence relating to complaints.
Behavior
You are responsible for the conduct of all members of your group and you indemnify us against any liability for damage caused by you. We reserve the right to terminate the tour if behavior is deemed to be unreasonable by our staff. All tourist are required to respect and obey all local laws and regulations and required to attend a pre-travel orientation.
Departures
The departure time is stated on your ticket. It is the passenger’s responsibility to arrive at the departure point on time. There are no refunds for late arrivals or missed flights.
Changes To Tour Dates
Tour date changes can only be made if agreed upon in writing by all members of the group and Rooted Tours.
Tourist Visa
TO OBTAIN NIGERIAN VISA VISIT: https://oisservices.com/
TO OBTAIN A GHANANIAN VISA VISIT: https://www.ghanaembassydc.org/visas
For more information contact us at rootedtours@gmail.com or at (510) 715-2540.
What Our Client Say About Us
At Rooted Tours, our clients’ experiences are at the heart of what we do. We’re proud to have guided travelers on unforgettable journeys across West Africa, and their feedback speaks for itself. From the vibrant cultural experiences to the seamless organization, our guests consistently rave about the personalized service and unique adventures they’ve had with us.
Jim & Mable Rucker, San Francisco, .CA
A “trip of a lifetime”. Our trip to Nigeria is one we will treasure for the rest of our lives. Uncle Raymond Dapo guided us through everything we needed to do to plan our trip: passports, flights, living arrangements, changing our dollars to their currency, etc. It was so easy!! We really enjoyed the tours and we made friends and now have family members in Nigeria that we truly love. We would love to travel to Nigeria again someday
Robert
Our three and half weeks visit to Nigeria in October 2016, with Raymond “Dapo” Odunlami, created memories for my wife and I that will never be washed away. We still talk of memories of our trip every day. We had never been to Nigeria or West Africa yet it felt like a “homecoming”. Nigerians are generously welcoming which enabled an immediate and direct connection and a deeply genetic connection with people who looked like us.
Robert's Wife
Dapo ensured our trip was strikingly diverse on multiple levels. Immense and flourishing Lagos was “home base” but from there we visited 6 of Nigeria 36 states, each with its own local character and flavors. And these weren’t just “side” trips but trips with depth worthy of destination in their own right. These destinations included historic Abeokuta, Ogun State and the trek up the revered Olumo Rock, Ife in Osun State, probably the oldest town of the Yoruba people, Ibadan the huge city of 3 million in Oyo State.
